At pion4d, the privacy and security of your personal data are treated as non-negotiable obligations — not optional courtesies. This Privacy Policy explains exactly what data we collect, why we collect it, how we store and protect it, who we share it with, and what rights you hold as a member. Please read this document carefully before using the Platform.
Six core privacy commitments that every pion4d member should know. Full legal detail follows in the clauses below.
All data exchanged between your device and pion4d servers is encrypted using TLS 1.2 or higher. No personal or financial information travels in plaintext across the network under any circumstances.
pion4d does not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes. Data sharing is strictly limited to operational partners — payment processors, KYC services, and fraud prevention providers — on a need-to-know basis.
We collect only the data that is necessary to operate the Platform, process transactions, verify identity, and comply with applicable legal obligations. We do not collect data speculatively or beyond the stated purposes in this Policy.
Your data is retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years after Account closure for anti-money-laundering compliance purposes.
As a pion4d member, you hold meaningful rights over your personal data — including the right to access, correct, and request deletion of your information. We respond to verified data subject requests within 30 days of receipt.
In the unlikely event of a data breach that poses a material risk to your rights, pion4d will notify affected members within 72 hours of becoming aware of the incident, including a clear description of the nature of the breach and the steps being taken to mitigate it.
The following terms carry the meanings assigned below throughout this Privacy Policy:
pion4d collects Personal Data in several categories depending on the nature of your interaction with the Platform. The table below summarizes the primary data categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP (Indonesian National ID) number | Registration and KYC verification |
| Contact Data | Email address, residential address in Indonesia, phone number (if provided) | Registration and account updates |
| Financial Data | Bank account name, bank account number, e-wallet ID (OVO, DANA, GoPay), deposit and withdrawal records | Deposits, withdrawals, and KYC |
| Transaction Data | Bet history, game play records, bonus usage, win/loss history, account balance history | Ongoing during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps | Automatically on each session |
| Usage Data | Pages visited, features used, click-path data, time on page, referral source | Automatically via cookies and analytics |
| Communications Data | Support chat transcripts, email correspondence with pion4d customer service, complaint records | When you contact support |
| KYC Document Data | Scanned KTP images, selfie photographs, proof-of-payment-method screenshots | During identity verification |
The majority of Personal Data we hold is provided directly by you when you: register an Account; complete the KYC verification process; make a deposit or withdrawal request; contact customer support; participate in a promotion; or update your account profile settings.
When you access the Platform, our servers automatically record Technical Data and Usage Data as described in Section 2. This is a standard practice for all web-based services and is necessary to maintain session integrity, detect fraud, and optimize Platform performance for Indonesian users across different regions — from Jakarta and Surabaya to Bali and Makassar.
In limited circumstances, pion4d may receive Personal Data from third parties, including: KYC verification partners who perform document authenticity checks; payment processors such as BCA, BRI, BNI, Mandiri, and e-wallet providers who confirm transaction status; and fraud prevention services that flag IP addresses or device fingerprints associated with known fraudulent activity.
pion4d processes your Personal Data for the following purposes:
pion4d processes your Personal Data on the following legal bases:
pion4d shares Personal Data with th ird-party service providers strictly to the extent necessary to operate the Platform. These processors include:
pion4d may disclose your Personal Data where required by applicable law, regulation, or court order. Where permitted, pion4d will notify you before making such a disclosure, unless the law prohibits prior notification or the disclosure is required to prevent imminent fraud or security threats.
pion4d does not sell, rent, or trade your Personal Data to any unaffiliated third party for any purpose, including marketing. The categories of processors listed above are contracted solely to perform services on behalf of pion4d and are prohibited from using your data for their own commercial purposes.
pion4d retains your Personal Data only for as long as necessary to fulfill the purposes described in Section 4, or as required by applicable law. The following retention periods apply as a default framework:
pion4d employs a layered security architecture to protect your Personal Data against unauthorized access, alteration, disclosure, or loss. Key controls include:
pion4d uses cookies and similar tracking technologies to provide a seamless and secure browsing experience. The categories of cookies we use are:
Managing cookies: You can control and manage cookies through your browser settings. Disabling strictly necessary cookies may impair Platform functionality and prevent you from logging in to your Account. Different browsers offer different cookie-management controls; consult your browser's help documentation for specific guidance.
As a pion4d member, you hold the following rights in relation to your Personal Data. These rights may be exercised by submitting a written request to our Data Protection Officer, whose contact details are provided in Section 15.
Request a copy of the Personal Data we hold about you and confirm the purposes for which it is processed.
Request correction of inaccurate or incomplete Personal Data — such as an incorrect bank account number or address.
Request deletion of your Personal Data where there is no legal basis for continued retention.
Request your Personal Data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interests, or withdraw consent to processing for marketing purposes at any time.
Request temporary restriction of processing while a dispute about your data is being resolved.
How to exercise your rights: Submit your request to [email protected] with the subject line "Data Subject Request." We will verify your identity before processing any request and will respond within 30 calendar days of verification. In certain limited circumstances (such as legally mandated retention), we may not be able to honor a request — where this is the case, we will provide a clear written explanation of our position.
pion4d is strictly for adults aged 21 and above. The Platform is not directed at, and we do not knowingly collect Personal Data from, individuals under 21 years of age. If you believe that an individual under 21 has provided Personal Data to us or created an Account, please contact our Data Protection Officer immediately. We promptly delete any such data and close any such Account in accordance with the applicable provisions of our Terms & Conditions.
pion4d is operated under an international licensing framework. As a result, your Personal Data may be transferred to and processed in jurisdictions outside Indonesia. Where such transfers occur, pion4d ensures that an adequate level of data protection is maintained, in compliance with applicable data transfer regulations. This may be achieved through contracts containing standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms approved by the relevant authorities.
The Platform may contain links to third-party websites or services, including game provider platforms and payment gateway pages. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as their data practices are outside our control. pion4d is not responsible for the privacy practices or content of third-party websites.
pion4d may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, or our data processing practices. When material changes are made, we will notify affected Members by email at the address registered on their Account and will publish the revised version of this Policy on this page with an updated "Last Updated" date.
Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. For material changes, we will provide reasonable advance notice, where practicable, before the changes take effect.
For any questions, concerns, or formal requests relating to this Privacy Policy or the handling of your Personal Data, please contact our dedicated Data Protection Officer:
If you are not satisfied with our response, you have the right to complain to the relevant data protection supervisory authority in your jurisdiction. pion4d will cooperate fully with competent authorities in resolving any complaint.
Read our full Terms & Conditions to understand your obligations, or revisit the FAQ for quick answers about deposits, withdrawals, and account security.